Service 365 days a year for you This is our service guarantee
Highest customer satisfaction No unnecessary travel expenses Cost-effective Customer Service Quick problem solving
365 days service
We are already working on a solution before you even notice that there's a problem! If your iQ 3.0 pellet boiler should not work as usual and needs help, then your system reports to us and to you immediately by email. We then connect remotely with your pellet boiler and immediately see what the problem is. If, for example, the boiler door has not been closed properly or the ash pan is full, we will inform you, so that you can fix the problem with our help.
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Our service promise to our customers:  SOLARvent is available 365 days for you, to help you with questions and problems Each SOLARvent iQ 3.0 pellet biomass boiler thinks independently and informs you and our remote maintenance customer service team of any problem with your boiler. Our technicians are available to work on your pellet heating system 365 days per year.   Our remote maintenance customers can contact our Customer Service as follows: by email to: technical@optimumheat.co.uk by telephone: +44 (0) 16 72 / 50 20 20 Our direct service hours are from Monday to Friday from 09:00 to 18:00 hrs. Outside of these hours please leave a message with your call back number on our answering machine, send us an email.
SOLARvent Biomass Boiler Internet Remote Control learn more SOLARvent Pellets Biomass Boiler status notification via eMail learn more
Internet remote maintenance Through our remote maintenance we will guarantee you receive a first class Customer Service.  You do not have to explain, at length on the phone, what the problem is. We can see online and know what the problem is. In most cases we can remotely solve the problem or we can work together to fix it.
Pellet Biomass Boilers - Made in Germany Call our Experts: +44 (0)1672 / 50 20 20
© 2017 - Optimum Heat Southern Ltd.   23 Wessex Park, Bancombe Road Trading Estate, Somerton TA11 6SB   Tel. +44 (0) 1672 50 20 20